Shipping & Return
Free Standard Shipping on Orders of NZ$120 and Above (Eligible New Zealand Addresses)
Delivery Instructions
Standard shipping: NZ$9 for orders of NZ$0.00–119.00 to eligible New Zealand addresses. Standard delivery is 2–4 business days.
All orders will be sent out within 48 hours after a purchase has been completed.
Tracking numbers will be sent out via email after your order has been shipped. Once shipped, you can expect delivery within 2 - 4 working days, however in some rural areas it may take up to 5 working days.
Working days would not include Saturday, Sundays and Public Holidays. Do expect delays of approximately 1 week during peak periods, such as Christmas or Valentine’s Day.
Urgent (Same day) & Weekend Delivery - Domestic
Please contact us via info@ahurucandles.com and we can organize this for you. Additional shipping costs may apply.
UK
Flat rate shipping:
$30NZD for orders under $99 NZD
$40NZD or orders between $100 - $200 NZD
Tracking number is provided, however no signature is needed. Parcel will arrive between 6 - 10 working days. Please expect delays during Christmas season.
Australia Shipping
All amounts below are in New Zealand dollars (NZD). Standard delivery is 3–10 business days.
| Order value (NZD) | Standard shipping (NZD) |
|---|---|
| NZ$0.00–99.00 | NZ$25 |
| NZ$100.00–299.00 | NZ$38 |
| NZ$300.00–400.00 | NZ$45 |
Available shipping options and the final charge are shown at checkout. Delivery estimates may be affected by seasonal delays.
Asia Shipping
Flat rate shipping:
$25NZD for orders below $99 NZD
$35NZD for orders between $100 - $200 NZD
Tracking number is provided, however no signature is needed. Parcel will arrive between 6 - 10 working days. Please expect delays during Christmas season.
For any other international shipping, please email us, and we will provide you with a quote.
Return & Exchange Policy
Please refer to our Refund & Exchange page for more information.
Damaged or Lost in Transit Items
We would like to encourage you to reach out to the courier company first to check if you entitled for a compensation.
Alternatively, if your order has been damaged during the process of shipping, please send us an email immediately with tangible proof such as photos, and we will try our best to assist you.
Non-Returnable Items
We do not accept returns on sale items or gift cards.
